How we transformed an emergency plumber's chaos into a 24/7 digital dispatch system that recovers 15 lost jobs monthly and saves $4k/month in operational costs.
This plumbing business was burning cash because the owner was stuck under sinks. When emergency calls came in, he couldn't answer. 40% of calls went to voicemail. In an emergency (burst pipe), customers don't leave voicemails; they call the next plumber.
He was spending $1,200/month on ads, but wasting the leads because he physically couldn't pick up the phone. Scheduling was done on paper scraps and sticky notes, leading to lost addresses and missed appointments.
We built a Field Operations Command Center that acts as a 24/7 receptionist without the salary. We digitized the entire flow from "Call" to "Invoice."
If a call is missed, the system instantly texts: "Sorry I'm on a job. Is this a plumbing emergency? Reply YES." This stops them from calling a competitor.
Replaced paper notes with a mobile-first dashboard. The plumber sees the address, issue, and customer history on his iPad instantly.
Once a job is marked "Done," the system auto-sends the invoice and a payment link via SMS. No more chasing checks on Friday nights.
Set up the booking system to group jobs by zip code, reducing driving time by 20% and allowing 1 extra job per day.
$4,000
Monthly Savings
Avoided admin salary + recovered leads
0
Missed Jobs
Every lead is captured instantly
< 10 Sec
Response Time
Auto-SMS engages client immediately
100%
Payment Velocity
Invoices paid typically within 24h
"I used to lose money every time I was under a house because I couldn't answer the phone. Now, my 'digital robot' talks to them, books the slot, and even sends the bill. I just show up and fix pipes. It's like having a free office manager."
— Owner, Metro Rapid Response
The "Missed Call" automation recovered ~15 jobs a month that used to go to competitors. By automating scheduling and invoicing, the owner avoided hiring an admin staff member, resulting in $4k/month in operational savings. Since launch, the business has recorded Zero Missed Jobs.
Most agencies would have built a booking form. We engineered a psychological contract—making the customer feel heard in 10 seconds, before the plumber even knows they called.
We build automated field operations that let you focus on the work. Every call answered. Every job tracked. Every invoice sent.